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Yearbook of Experts® member profiles
James D. Feldman -- AI Concierge
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About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences. James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level. He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.
Joyce L. Gioia, CMC, CSP -- The Herman Group
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About: Looking for someone to give you 'The Why' behind what's happening and what's next? Gioia can do that for you. High content thought leader and Celebrity Futurist who will demystify complicated workforce and workplace issue and trends. Available 24/7, highly responsive and deadline-sensitive. Articulate Certified Management Consultant, she's upbeat about the future, with a realistic focus on employee turnover, labor shortages, corporation of the future, and similar current issues. Author of recent books on management and near-term future, including 'Impending Crisis,' 'How to Become an Employer of Choice,' 'Lean & Meaningful,'and 'How to Choose Your Next Employer.' The Herman Group helps organizations and their leaders prepare for tomorrow. Gioia has been on local and national TV more than 70 times and is often quoted in the national media, like TIME, Wall Street Journal, and the Christian Science Monitor.
Jill Lublin -- Media Magnet, International Speaker, 4x Best-Selling Author
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About: Jill Lublin is a 25+ year Media Magnet. She is a world-renowned publicity expert, international speaker and 4x Best Selling author. Jill has made thousands of stage appearances alongside celebrities such as Tony Robbins, Barbara Corcoran and Jack Canfield, to name a few. She has worked with over 100,000 clients implementing her signature formula for getting media attention, creating next-level visibility in the marketplace that results in boosted sales. These lead and profit generating formulas are included in her signature program, the Media Mastery Intensive and her monthly Kindness Circles.
 

Recent News Releases
 Date HeadlineParticipant Name
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11/12/2024
Jill Lublin -- Media Magnet, International Speaker, 4x Best-Selling Author
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10/28/2024
James D. Feldman -- AI Concierge
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10/19/2024
James D. Feldman -- AI Concierge
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07/21/2024
James D. Feldman -- AI Concierge
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05/04/2023
James D. Feldman -- AI Concierge
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03/29/2023
Joyce L. Gioia, CMC, CSP -- The Herman Group
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01/25/2023
Joyce L. Gioia, CMC, CSP -- The Herman Group
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01/11/2023
Joyce L. Gioia, CMC, CSP -- The Herman Group
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12/21/2022
Joyce L. Gioia, CMC, CSP -- The Herman Group
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11/16/2022
Joyce L. Gioia, CMC, CSP -- The Herman Group

Blog Posts
 Date HeadlineParticipant Name
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12/03/2019
The #1 Response to Call Me Back in a Few Months Craig Elias -- Trigger Event Selling Expert
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10/08/2019
The Best Way to Become A Prospects #1 Choice Craig Elias -- Trigger Event Selling Expert
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10/08/2019
The #1 Way to Become A Propects #1 Choice Craig Elias -- Trigger Event Selling Expert
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10/04/2019
The Blog – SHiFT! – TURN PROSPECTS INTO CUSTOMERS by Harnessing Trigger Events Craig Elias -- Trigger Event Selling Expert
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09/10/2019
Two Ways to Become The Preferred Vendor Craig Elias -- Trigger Event Selling Expert
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08/23/2019
How to Steal Customers from Your Competition Craig Elias -- Trigger Event Selling Expert
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08/20/2019
The 3 Best Questions to Ask Your Competitors Customers Craig Elias -- Trigger Event Selling Expert
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11/18/2018
My 12 Best Sales Tactics Craig Elias -- Trigger Event Selling Expert
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07/25/2018
The 3 Best Times to Re-Engage A Lead Craig Elias -- Trigger Event Selling Expert
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04/24/2018
The 3 Best Questions To Ask Inbound Leads Craig Elias -- Trigger Event Selling Expert




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